Courtney Stevens is the Director of Virtual Care for Henry Ford Health System. As a Michigan based not-for-profit corporation, Henry Ford Health System is one of the nation’s leading comprehensive, integrated health systems, providing health insurance and health care delivery, including acute, specialty, primary and preventive care services backed by excellence in research and education. Founded in 1915 by auto pioneer Henry Ford, Henry Ford Health System is committed to improving the health and well-being of a diverse community.
Courtney has been with the Henry Ford for over 11 years. She started with Henry Ford in Process Improvement as a management engineer, where she has applied her industrial engineering and project management skills to various projects to aid in health system integration and alignment. She transitioned to Customer Engagement/Care Experience where she helped to improve the customer experience through project management, data/root cause analysis, training, and process improvement initiatives. Courtney was integral in the development and deployment of various system-wide (over 24,000 team members) trainings, as well as a standard system approach to leadership rounding. As of 2016 Courtney accepted a leadership role in Virtual Care, developing the strategy and standards for telehealth expansion throughout Henry Ford Health System’s continuum of care. These applications, including real time video and secure online messaging, produced over 7,500 visits/consults in 2018. With exponential growth year over year these virtual encounters have saved patients almost 67,000 miles or 86 days of travel and providers over 11,000 miles or over 50 clinic days of travel.
Courtney has a Bachelor of Science in Industrial Engineering from Western Michigan University and Masters of Science in Engineering Management from Wayne State University. She also has 4 years of experience as a Senior Product Engineer at TRW Automotive Occupant Safety Systems in their driver side airbag and steering wheel division.
This speaker's sessions: